Can Club Help

Temporary Service Updates

• Where is my bin? Bin Delivery Update | 30 October 2026

About Can Club

• Why use Can Club instead of taking containers to a refund point myself?
• How does Can Club work?

Account Management

• How do I reset my Can Club app password?
• How do I cancel my Can Club service?
• Moving House? How to Transfer Your Can Club Service
• What happens after I close my Can Club account?
• How do I close my Can Club account?
• How do I update my Can Club account details?

Earnings & Payments

• Can I donate my Can Club refunds to charity?
• How do I add my bank details to receive refunds?
• How long does Can Club take to process my refund?
• How does Can Club payment work?
• How do I know how much I earned from my collection?
• How much does Can Club pay per eligible container?

Bins & Collections

• Why am I seeing a waitlist in the Can Club app?
• How do I book a Can Club collection?
• What if my Can Club bin was delivered without a liner?
• What if my Can Club bin is dirty?
• Can I request an additional Can Club bin?
• Can I leave additional bags beside my Can Club bin?

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Eligible Containers

• Can bottle caps stay on containers?
• Can I crush cans and bottles before putting them in the bin?
• Do I need to wash my containers?
• Does Can Club accept every bottle, can and container?
• What can I put in my Can Club bin in Queensland?
• What can I put in my Can Club bin in NSW?

Getting Started

• Why am I seeing a waitlist in the Can Club app?
• How long does it take to receive my Can Club bin?
• How do I download the Can Club app?
• Does Can Club service apartments or units?
• Does Can Club offer commercial or business collections?
• Do I need to be home when my Can Club bin is delivered?

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